General Terms and Conditions
Registration
Our activities and tours are often fully booked early. We therefore recommend that you register as early as possible. Registrations can be made in person, in writing, by telephone or e-mail. By registering, the customer acknowledges and accepts the following terms and conditions.
Confirmation of registration
Upon receipt of your registration you will receive a confirmation of registration.
Payment
You pay the entire cost in cash at the start of the tour!
Cancellation
a) by the customer
Cancellation by the customer must be made in writing and only becomes valid on the day on which the cancellation is received by Bergsteigerzentrum Aletsch-Fiesch AG. In the event of cancellation, you will be charged a proportion of the costs as follows:
Up to 30 days before the start of the activity CHF 100, 30 to 10 days before the start of the activity 50%, 9 to 5 days before the start of the activity 80%, thereafter 100% of the package price. In the event of a no-show, 100% of the price will also be charged. No refunds in the event of premature termination or interruption of the activity.
b) by the organizer
In the event of insufficient registrations or difficult circumstances (weather conditions, safety or other force majeure), Bergsteigerzentrum Aletsch-Fiesch AG may withdraw from the contract at short notice. If the customer does not choose a replacement activity, no financial claims will be made.
The price
The package price includes guiding costs and half board in huts and hotels for the client and the mountain guide, as well as the guide’s travel expenses. Unless otherwise stated, all travel costs, snacks and drinks for the client are not included.
Insurance
Sufficient accident and health insurance is the responsibility of the customer.
Tip: Check whether your insurance covers helicopter transportation and rescue missions.
Place of jurisdiction
The exclusive place of jurisdiction for all disputes arising from this contract is Brig in the canton of Valais. All legal relationships between the customer and the organizer are subject to Swiss law.
Program changes
The Bergsteigerzentrum Aletsch-Fiesch AG reserves the right to change the program in the event of unsafe or poor external conditions as well as insufficient knowledge or lack of fitness on the part of the participants.